Acceptable Use Policy

Last updated: October 4, 2026

This Acceptable Use Policy ("AUP") defines the rules for using the Cosmopolita platform at cosmopolita.me and its products, operated by 49.864.540 Victor Augusto Tesoura Segundanhe Junior ("Cosmopolita").

This AUP applies to all users — guests, hosts, and visitors. It supplements our Terms of Service. Violating this policy may result in content removal, account suspension, or permanent ban.

1. Prohibited Content

You must not post, upload, share, or transmit content that:

1.1 Is illegal

• Violates any applicable Brazilian or international law
• Facilitates money laundering, tax evasion, or financial fraud
• Promotes or facilitates human trafficking, sexual exploitation, or child abuse
• Violates intellectual property rights (copyright, trademark, trade secrets)

1.2 Is harmful or deceptive

• Contains false, misleading, or fraudulent information (e.g. fake listings, fake reviews, misrepresented properties)
• Impersonates any person, brand, or organization
• Spreads misinformation about health, safety, or emergency situations
• Contains phishing links, malware, or exploits

1.3 Is hateful or discriminatory

• Promotes hatred, violence, or discrimination based on race, ethnicity, color, national origin, religion, gender, sexual orientation, gender identity, disability, age, or marital status
• Uses slurs or dehumanizing language toward any group

1.4 Is sexually explicit

• Contains pornographic or sexually explicit material
• Sexualizes minors in any way (zero-tolerance; immediately reported to authorities)

1.5 Invades privacy

• Shares personal data of others without their consent
• Contains surveillance equipment (hidden cameras, microphones) in private spaces — strictly prohibited in all listed properties
• Exposes private communications without consent

2. Prohibited Behavior

2.1 Platform abuse

• Scraping, crawling, or automated data harvesting from any part of the platform
• Attempting to reverse-engineer, decompile, or tamper with platform software
• Bypassing or circumventing access controls, rate limits, or security measures
• Creating multiple accounts to evade a ban or suspension

2.2 Commercial abuse

• Listing properties you do not have the right to rent
• Sending unsolicited commercial messages (spam) to other users

2.3 Manipulation

• Purchasing, incentivizing, or coercing reviews
• Artificially inflating listing views or ratings
• Coordinating with others to report or flag accounts in bad faith

2.4 Interference

• Attempting denial-of-service attacks against the platform
• Introducing viruses, trojans, or any malicious code
• Interfering with other users' access to the platform

3. Specific Rules for Hosts

In addition to the above, Hosts must not:

• List a property that is legally prohibited from short-term rental in its jurisdiction
• Install hidden surveillance devices in any space accessible to guests (bathrooms, bedrooms, or any private area)
• Discriminate against guests based on any protected characteristic
• Use the platform to operate an unlicensed hotel or accommodation business where a license is required

4. Specific Rules for Guests

Guests must not:

• Use a property for purposes other than accommodation (e.g. parties, events, commercial activities) unless explicitly approved by the host
• Exceed the maximum guest capacity stated in the listing
• Damage, steal, or vandalize property
• Threaten, harass, or intimidate hosts or neighbors

5. Reporting Violations

If you encounter content or behavior that violates this policy:

Email: pms-support@cosmopolita.me
Subject: AUP Violation Report - [brief description]

Include as much detail as possible (URLs, screenshots, dates). We treat all reports confidentially.

Reports involving child safety are escalated to the Brazilian public authorities (Polícia Federal / SaferNet Brasil) immediately, in compliance with the Marco Civil da Internet (Law 12.965/2014) and ECA (Law 8.069/1990).

6. Enforcement

Cosmopolita may take the following actions in response to violations:

We reserve the right to determine what constitutes a violation at our sole discretion, and to act without prior notice when necessary to protect the platform or its users.

7. Appeals

If you believe your account was suspended or content removed in error, you may appeal by emailing pms-support@cosmopolita.me with the subject AUP Appeal - [your account email]. We will review and respond within 5 business days.

8. Changes to This Policy

We may update this AUP from time to time. The "Last updated" date reflects the most recent revision. Continued use of the platform after changes constitutes acceptance.

9. Contact

Abuse: abuse@cosmopolita.me — harassment, fraud, safety, and platform abuse reports
Legal: legal@cosmopolita.me — policy, privacy, contracts, and compliance questions
Property Manager Support: pms-support@cosmopolita.me — property manager onboarding, listing updates, and operational support