Terms of Service

Last updated: October 4, 2026

These Terms of Service ("Terms") govern your access to and use of the Cosmopolita platform, including the website at cosmopolita.me and all associated products and services ("Platform"), operated by 49.864.540 Victor Augusto Tesoura Segundanhe Junior ("Cosmopolita", "we", "us", or "our").

By creating an account or using our Platform, you agree to be bound by these Terms. If you do not agree, do not use our Platform.

1. About Cosmopolita

Cosmopolita is a travel platform that connects travelers with accommodation, travel planning tools, and flight search. Our products include:

Cosmopolita Property Manager — property management software for hosts, on the web and as a mobile app for iOS and Android, including direct bookings from their guests
AI Planner — AI-assisted travel itinerary generation
Flights — flight search and booking aggregation
Personalized Planner — human-assisted travel planning service

2. Eligibility

You must be at least 18 years old to use our Platform. By using the Platform, you represent and warrant that:

You are at least 18 years of age
You have the legal capacity to enter into a binding contract
You are not prohibited from using the Platform under applicable law
All information you provide is accurate and complete

3. Account Registration

3.1 Creating an account

To access most features, you must register an account. You may sign up using your email address or a supported third-party identity provider (e.g. Google).

3.2 Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at legal@cosmopolita.me if you suspect unauthorized access.

3.3 Account accuracy

You agree to keep your account information accurate and up to date. We reserve the right to suspend or terminate accounts with false or misleading information.

4. Cosmopolita Property Manager

4.1 Role of Cosmopolita

For accommodation bookings, Cosmopolita acts as a technology platform that connects guests with property hosts. Cosmopolita is not a party to the rental agreement between guests and hosts and is not responsible for the condition, legality, or availability of any listed property.

4.2 Host responsibilities

Hosts are solely responsible for:

The accuracy of their property listings
Compliance with local rental laws and regulations
The condition and safety of their properties
Honoring confirmed bookings

4.3 Guest responsibilities

Guests are solely responsible for:

Reading listing descriptions, house rules, and cancellation policies before booking
Treating properties with care and respect
Complying with check-in/check-out times and house rules
Any damages caused during their stay

4.4 Cancellations and refunds

Cancellation policies are set by individual hosts and displayed on each listing. Cosmopolita does not guarantee refunds beyond the policy stated on the listing. In cases of documented host failure (property not available, safety hazard), contact our support team.

4.5 Disputes between guests and hosts

Cosmopolita may, at its discretion, assist in mediating disputes but is under no obligation to do so and assumes no liability for the outcome.

4.6 Mobile app

Cosmopolita Property Manager is available on the web and as a mobile app for iOS and Android. The app is free to download and requires an account; what you can do in it follows your organization's plan and the permissions your organization gives you.

We grant you a personal, non-exclusive, non-transferable, revocable license to install and use the app on devices you own or control, only to use the Platform under these Terms.
The app is distributed through the Apple App Store and Google Play. Apple and Google are not parties to these Terms and are not responsible for the app, its content, maintenance, support, or any claims related to it. Your use of the app must also comply with the rules of the store you downloaded it from. If you downloaded the app from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Push notifications are optional and can be turned off in your device settings.
We may release updates, and some features may require the latest version of the app.

4.7 AI features

Cosmopolita Property Manager includes AI features, such as replies to guest messages (including automatic replies when autopilot is on), reply suggestions, an assistant, summaries, task drafts from photos, and pricing suggestions. AI output can be wrong or incomplete. You are responsible for reviewing it, for the information and instructions you give the AI (such as your knowledge base), and for any decision you make based on it. AI use counts against your plan's monthly AI allowance.

5. AI Planner

The AI Planner generates travel itinerary suggestions based on your inputs. These suggestions are:

For informational purposes only
Not guaranteed to be accurate, up-to-date, or suitable for your specific situation
Not a substitute for professional travel advice

We are not liable for any decisions made based on AI-generated content. You should verify all critical information (visa requirements, safety conditions, booking availability) independently.

6. Flights

The Flights product displays flight information aggregated from third-party sources. Cosmopolita:

Does not operate any airline or flight service
Does not guarantee the accuracy of prices or availability displayed
Is not a party to any booking made through third-party flight providers
Is not liable for changes, cancellations, or delays by airlines

7. Payments

7.1 Payment processing

Payments are processed by third-party providers including Stripe and MisticPay. By making a payment, you also agree to the terms of the applicable payment provider.

7.2 Pricing

All prices are displayed in the currency shown on the listing or checkout page. Prices may include taxes and fees where indicated. Cosmopolita reserves the right to correct pricing errors.

7.3 Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may result in account suspension. We reserve the right to dispute chargebacks that we believe are fraudulent.

8. Prohibited Conduct

You agree not to:

Use the Platform for any unlawful purpose
Post false, misleading, or fraudulent listings or reviews
Impersonate any person or entity
Scrape, crawl, or harvest data from the Platform without written permission
Introduce malware or interfere with Platform security
Circumvent or attempt to circumvent any access controls
Use the Platform to send spam or unsolicited communications
Engage in discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin

Violations may result in immediate account termination and, where applicable, legal action.

9. User Content

9.1 Your content

You may submit content to the Platform, including property listings, reviews, photos, and messages ("User Content"). You retain ownership of your User Content.

9.2 License to Cosmopolita

By submitting User Content, you grant Cosmopolita a worldwide, non-exclusive, royalty-free, sublicensable license to use, display, reproduce, adapt, and distribute your User Content solely for the purpose of operating and improving the Platform.

9.3 Content standards

User Content must not:

Be false, defamatory, or misleading
Infringe the intellectual property rights of any third party
Contain personal data of others without their consent
Be obscene, hateful, or discriminatory

We reserve the right to remove User Content that violates these standards without notice.

10. Intellectual Property

All content on the Platform — including logos, design, software, text, and graphics — is owned by or licensed to Cosmopolita and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

11. Third-Party Services

Our Platform integrates with third-party services (Google, Stripe, etc.). Your use of those services is governed by their own terms and privacy policies. We are not responsible for the practices or content of third-party services.

12. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COSMOPOLITA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the greater of: (a) the amount you paid to Cosmopolita in the 12 months preceding the claim, or (b) BRL 500.

14. Indemnification

You agree to indemnify and hold harmless Cosmopolita and its affiliates, officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Platform, your User Content, or your violation of these Terms.

15. Termination

15.1 By you

You may close your account at any time by contacting legal@cosmopolita.me, through your account settings, or by deleting it in the mobile app (Profile → Delete account).

15.2 By us

We reserve the right to suspend or terminate your account at any time for violations of these Terms, illegal conduct, or for any other reason at our discretion, with or without notice.

15.3 Effect of termination

Upon termination, your right to access the Platform ceases immediately. Sections 9, 10, 12, 13, 14, 16, and 17 survive termination.

16. Governing Law and Disputes

These Terms are governed by the laws of Brazil, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Brazil. Before initiating legal proceedings, you agree to first attempt to resolve the dispute informally by contacting legal@cosmopolita.me and giving us 30 days to respond.

Brazilian consumer protection law (CDC — Law 8.078/1990) and LGPD rights are unaffected by these Terms.

17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice on the Platform at least 15 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Platform and may close your account.

18. Contact

For questions about these Terms:

Legal: legal@cosmopolita.me — privacy, terms, contracts, and compliance questions
Abuse: abuse@cosmopolita.me — harassment, fraud, safety, or moderation reports
Property Manager Support: pms-support@cosmopolita.me — property manager onboarding, listing updates, and operational support
Response time: up to 15 business days