Host Agreement

Last updated: October 9, 2026

This Host Agreement ("Agreement") is between 49.864.540 Victor Augusto Tesoura Segundanhe Junior ("Cosmopolita") and any individual or legal entity ("Host") who lists accommodation on Cosmopolita Property Manager at cosmopolita.me.

By creating a listing on Cosmopolita Property Manager, you agree to this Agreement in addition to our Terms of Service and Privacy Policy.

1. Role of Cosmopolita

Cosmopolita provides a technology platform that enables Hosts to list their properties and connect with guests. Cosmopolita is not a real estate agent, property manager, or party to the rental agreement between Host and Guest.

Cosmopolita does not verify property titles, ownership, or legal authorization to rent. Hosts are solely responsible for ensuring they have the legal right to offer their property for short or long-term rental.

2. Eligibility to Host

To create and maintain a listing, you must:

Be at least 18 years old
Have the legal right to rent or sublease the property (ownership, lease agreement, authorization from owner)
Comply with all applicable local, state, and national laws
Maintain an accurate profile with valid contact information

3. Listing Requirements

3.1 Accuracy

All listing information must be truthful, accurate, and complete, including:

Property location and address
Number of bedrooms, bathrooms, and maximum guest capacity
Amenities and features offered
Photos — must be real, recent, and representative of the actual property
Pricing, fees, and availability

Misleading listings, fake photos, or hidden fees are strictly prohibited and will result in immediate removal of the listing and account suspension.

3.2 House rules

You may set house rules (e.g. no pets, no smoking, check-in times). These must be clearly stated in the listing and must not violate anti-discrimination laws or our Acceptable Use Policy.

3.3 Cancellation policy

You must select a cancellation policy for each listing. The selected policy will be shown to guests before they book and is binding once a booking is confirmed.

4. Legal Compliance

As a Host, you are solely responsible for:

4.1 Rental regulations

Complying with all local short-term rental regulations, municipal licensing requirements, condominium rules, and homeowners association bylaws. In many Brazilian cities, short-term rental requires registration with the city and/or notification of the condominium.

4.2 Taxes

Declaring and paying all applicable taxes on rental income, including:

IRPF (Imposto de Renda Pessoa Física) for individual hosts
ISS or other municipal taxes where applicable
CNPJ obligations for hosts operating as legal entities

Cosmopolita does not withhold or remit taxes on behalf of Hosts. Consult a qualified accountant for your tax obligations.

4.3 Insurance

Maintaining appropriate insurance coverage for your property, including liability coverage for guests. Cosmopolita does not provide insurance for Hosts or guests.

4.4 Safety

Ensuring the property meets minimum safety standards, including:

Working smoke and carbon monoxide detectors (where required by law)
Fire extinguisher accessible to guests
Clearly marked emergency exits
No undisclosed hazards or structural risks

4.5 Guest personal data

When you use Cosmopolita Property Manager (web or mobile app) to handle guest data — names, contact details, ID documents and photos, and messages — you are the controller of that data and Cosmopolita processes it on your behalf. You must have a legal basis for collecting it, tell guests how you use it, collect only what you need (for example, ID photos only where check-in or guest registration requires them), and use it only to manage stays and meet your legal obligations.

5. Guest Experience

5.1 Honoring bookings

Once a booking is confirmed, you are obligated to honor it. Cancelling confirmed bookings — especially last-minute — harms guests and damages trust in the platform. Repeated host cancellations may result in account suspension.

5.2 Check-in and check-out

You must ensure guests can access the property at the agreed check-in time and must not demand early checkout before the agreed time.

5.3 Communication

You must respond to booking inquiries and guest messages in a timely manner (within 24 hours is strongly recommended). Failing to respond to confirmed guests before their arrival may be treated as an abandonment of the booking.

If you turn on the AI messaging agent, the replies it sends on your behalf are your communications. Keep your knowledge base and instructions accurate, and step in when the agent hands a conversation over to your team.

5.4 Non-discrimination

You may not refuse a booking or provide a lower quality of service based on the guest's race, color, national origin, religion, gender, sexual orientation, marital status, disability, or any other protected characteristic under applicable Brazilian law (Lei 12.288/2010 — Statute of Racial Equality; Lei 7.716/1989 — Anti-Racism Law).

6. Pricing and Payments

6.1 Setting prices

You set your own nightly rate, cleaning fee, and other applicable fees. Cosmopolita may display pricing suggestions based on market data, but these are recommendations only.

6.2 Payment fees

Cosmopolita charges no commission or platform fee on bookings. For bookings paid online (Pix or card), only the payment gateway fee is deducted from the payment, and it's shown on every payment in your host dashboard. Bookings paid on arrival or made outside the platform have no fees. Cosmopolita reserves the right to change fees with 30 days' notice.

6.3 Payouts

Payouts are sent every 15 days to the Pix key or bank account registered in Wallet → Payout details, for bookings whose guest has checked in (minus the payment gateway fee). The options depend on your organization's country (for example Pix in Brazil, CBU/CVU or alias in Argentina, a local or international bank account elsewhere). Only the organization owner can add or change payout details. You're responsible for keeping them correct: a payout sent to the details you registered is considered delivered, and payouts can't be sent while they're missing. Payout timing may vary by payment method and is subject to payment processor processing times.

6.4 Disputes and chargebacks

If a guest initiates a chargeback for a completed stay, Cosmopolita will work with you to contest it. However, Cosmopolita reserves the right to recover funds from future payouts if a chargeback is upheld by the payment provider.

7. Damage and Incidents

7.1 Property damage

Cosmopolita is not liable for damage caused by guests to your property. You are encouraged to:

Collect a security deposit directly from guests (where legally permitted)
Take dated photos before and after each stay
Maintain a property insurance policy covering guest-caused damage

7.2 Incident reporting

Any incident involving guest safety, police involvement, or property damage above a minor threshold must be reported to pms-support@cosmopolita.me within 48 hours.

8. Reviews

Guests may leave public reviews of your property after their stay. You may respond to reviews publicly. You may not:

Pressure guests to change or remove reviews
Offer compensation in exchange for positive reviews
Post fake reviews or manipulate ratings

Cosmopolita may remove reviews that violate our content standards, but will not remove negative reviews simply because the Host disagrees with them.

9. Listing Suspension and Removal

Cosmopolita may suspend or permanently remove a listing at any time for:

Violation of this Agreement or our Terms of Service
Repeated guest complaints or low ratings
Legal non-compliance
Fraudulent or misleading content
Repeated host-initiated cancellations

Where possible, Cosmopolita will notify the Host and provide an opportunity to remedy the issue before removal.

10. Intellectual Property

By uploading photos or other content to your listing, you grant Cosmopolita a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content for the purpose of operating and marketing the platform (e.g. featured destination pages, social media).

You represent that you own or have the right to use all content you upload, and that it does not infringe any third-party rights.

11. Changes to This Agreement

We may update this Host Agreement from time to time. We will notify active Hosts of material changes via email at least 15 days before the changes take effect. Continued listing of your property after the effective date constitutes acceptance of the updated Agreement.

12. Contact

For Host-related questions:

Property Manager Support: pms-support@cosmopolita.me — property manager onboarding, listing changes, and operational support
Finance: pms-finance@cosmopolita.me — payouts, invoices, taxes, and payment issues
Legal inquiries: legal@cosmopolita.me — contracts, compliance, and legal review
Abuse: abuse@cosmopolita.me — safety, fraud, or abusive behavior reports